FAQ!

What is your hourly rate?
Our hourly labour rate is $99 including GST. We offer a concession rate for pensioners.

What are your operating Hours?
We are open Monday to Friday from 9:00 AM until 5:00 PM. After hours support is available but may incur additional charges.

How do I book an appointment?
Please call us on 1300 80 73 80 to discuss how we can assist. We can provide upfront quotes with no hidden surprises and book in a time that is convenient to you.

Prefer to contact us via email? – you can email us directly at: enquiries@foundationcomputers.com.au

Enquiries can also be made on our contact page: https://foundationcomputers.com.au/pages/help-desk-request

Which areas do you provide service?
We provide in person services throughout Southern Tasmania (specialising in the Kingborough and Huon regions) and can provide remote services Australia-wide! We can assist in professional mobile computer repair, sales and installation services to homes and businesses in and around Southern Tasmania.

Do you service both home and businesses?
Yes, we provide professional computer repair and maintenance services to homes and business; big and small.

What forms of payment do you accept?
We accept payment in cash, direct deposit or by credit card payments. A Tax invoice is provided with all services.

Do you repair laptops?

Yes, we repair laptops including supplying and fitting screens, keyboards, batteries, AC power adaptors, RAM and disk drives. We can also assist in the transfer of your data from your old to your new device.

Do you offer remote support?
Yes, we offer remote support by phone as well as through both our Quick Connect access system as well as Remote access via our Remote Monitoring and Management service if you are on a Support Plan with us.

Do you offer discounts?
Yes, we offer 10% discount for pensioners and unemployed. Verification is required at time of Booking.

Do you offer a warranty on your repairs?
Yes, depending on the service we offer from 30 days from limited warranty on remote Support issues, minimum 90 days limited warranty on Refurbished equipment, 12 months up to 24 months limited warranty on hardware repair.

You can find our full Terms and Conditions here: https://foundationcomputers.com.au/pages/terms-and-conditions