If you think you have a hardware issue, or if remote support was unsucccessful then we can collect your device in and one of our experienced techs will help you.

Service Charges

If you are still unsure, call us on 1300 80 73 80

Viruses, Spyware, Malware and Trojans.

Has you your computer been acting strangely? Has it suddenly slowed down or  are you experiencing a large number of popup windows appeared?  Is your antivirus or a what appears to be your antivirus telling you that you have a virus follow these steps:

1. In your web browser, navigate to:
   https://foundationcomputers.com.au/pages/help-desk-request
2. If you can not get onto that page, then you should bring the computer in to our workshop. or
3. If you can navigate to that page, first of all either try to log an online request or call us on 1300 80 73 80 for our service department to arrange a remote support session with you. If we are unable to resolve this issue for you remotely, then we will not charge you and give you the option of bringing it into our workshop or we can pick it up free of charge.

No picture on the screen
If your computer turns on but has no image displays on the screen, then bring it into our workshop and we will give you options. Typically this is either caused due to either a setting issue, a fault with a screen, or it could be a major fault with a component such as your motherboard or Graphics Display Card. On dropping it in, we should be able to make a call as to what it is so that you can decide if you would like us to attempt to fix it.

My Computer doesn't turn on!
Desktop
For a desktop it is usually fairly easy and economical to fix. The issue may be a power supply or other component inside the computer may be faulty, which is stopping it from booting up..

Laptop
This issue is often caused by a problem with your laptop’s power connector inside your laptop or by your power supply. Either way, we can usually resolve this fairly economically.

Tablet
If your tablet is not turning on the first step would be to try a second charger and make sure that it is not an issue with the charger. If the issue is not the charger then it can often be uneconomical to fix, however if you want a second opinion then bring it into our workshop for a diagnosis.

Computer turns on but doesn’t boot
If your computer turns on and its not getting into Windows, then you may have a software issue with the operating system or you may have a faulty hard disk or SSD. This type of issue is usually economical to fix and requires us to physicaly work on your computer.

Spilling of Liquids into your laptop.
Immediately turn your computer off – and do not attempt to start it! Doing so may short circuit components.

Follow these steps:

1. Attempt to dry the computer off from the outside as much as you can using absorpent paper towel. DO NOT PLACE IN RICE!
2. Contact us immediatey and we will disassemble the computer, clean the spills and reassemble and take the next steps.

My Computer is running slowly
This type of Support can usually and easily be done remotely, saving you from bringing the computer in or being without it for days. It may be that the computer needs a clean up, has some unwanted programs installed, has a virus or needs a R.A.M. or Drive Upgrade.
You can simply go to https://foundationcomputers.com.au/pages/help-desk-request and then call us to book a remote job in while you are in front of your computer.

Cracked or bleeding laptop screen
We either stock or can quickly source most major brands and models of notebook screens. Some of the less common screen types will require us to order a replacement screen in and in a few cases it is not economical to fix. Even if it is not economical to fix, we can always help you get your files off the Notebook, or assist in converting your laptop into a desktop computer using an external monitor, keyboard and mouse.

Lost or forgotten password
If you have forgotten your password, we have several methods that we can follow to help reset your password. Log a help desk request and we'll be able to help you https://foundationcomputers.com.au/pages/help-desk-request

Laptop doesn’t charge
This can be either related to a faulty battery, faulty charger or is quite often a broken connector inside the laptop usually from when someone has tripped over the power cord while it is still plugged in. We can fix many of these issues.

Insurance quotes
We can assist you with insurance quotes for $50. This is waived if your insurance company goes ahead with either a repair or replacement of the computer with us. If your home and contents insurance has accidental damage, you may be insured for dropping your notebook, spills, damage etc.

Install or reinstall windows
If you have purchased a new operating system or have an issue with your existing one and want a fresh start, we can install or reinstall your operating system. Most of the time with a reinstall your license for windows is attached on the device with a sticker. Bring in all software you need installed and we will backup install windows and copy all of your documents back after reinstalling.

Transfer everything from your old to new computer
Bring in both computers and we can help transfer everything across from your old computer and even help install common applications on your new computer such as Adobe Reader, Chrome, 7-Zip, A\V, and do your windows updates so your new computer is ready to go.

Can’t connect to Wifi or Internet
Contact us and we can help fix the issue. It could be related to software or settings or may be a problem with your wireless or network adapter.

Computer locks up or crashes
This is often caused by a faulty hard disk or faulty RAM. Bring your computer into the workshop and we will quote you on fixing it. Hard Disks are not too pricey and if one has failed it may be a good idea to upgrade to a faster “SSD” hard disk.

Recover deleted or lost files off a hard drive
We have skilled technicians who have a high success rate at restoring deleted files or lost files on a corrupt hard drEven in the case of a physically damaged hard drive, files can often be recovered – however in this case it often needs to be sent away to a 3rd party and can be quite expensive.